At Allenbuild, we do our best to ensuring you are satisfied with your order and the order experience. If it is necessary to return an item, the return must be requested within 30 days from the invoice date, the item must be unused in its original packaging, undamaged, and the buyer will pay return shipping.
If you receive a damaged or missing item, please contact us within 7 days of receipt.
By returning an item, you agree to pay the cost of the shipping of the item to you PLUS the cost of the return shipping. We will NOT refund the cost of the original shipping of the item to you.
All refunds once approved will be credited back to original payment method. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at James@allenbuildinstruments.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at James@allenbuildinstruments.com for questions related to refunds and returns.